Terms of use and cancellation policy:

For day trips and overnight trips aboard M/V Kebsup (LDT), M/V Mandarin Queen, M/V Choksonporn (SFD) or a local longtail boat (diving, snorkeling):

AquaSub Phuket Co. Ltd. will refund the full amount paid by the customer if AquaSub Phuket Co. Ltd. has to cancel a trip or course as described below:

AquaSub Phuket Co. Ltd. reserves the right to change the order of an itinerary, cancel or substitute elements of an itinerary without notice if local conditions force such changes.
AquaSub Phuket Co. Ltd. assumes no financial responsibility if a client must be evacuated in an emergency and the boat returned to port.

All deposits are non-refundable if cancellation is made less than 72 hours prior to the start of the excursion or course. Generally, no refunds will be given on promotional products or courses that are subject to a discount. A deposit of 50% of the full purchase price is required on all AquaSub Phuket Co. Ltd. products. This includes half day, full day or liveaboard boat trips as well as all courses offered, the course material and all physical products of AquaSub Phuket Co. Ltd. If the customer has already started with a course, has already used the related material and then cancels this course, the amount for the course will not be refunded. However, AquaSub Phuket Co. Ltd. grants the customer the right to complete the booked course at a later date with AquaSub Phuket Co. Ltd. until final certification.

All outstanding balances must be paid in full to AquaSub Phuket Co. Ltd. before departure or before the start of the course. If a cancellation is made less than 72 hours prior to the start of the excursion or course, there will be no refund.

If a cancellation is made more than 72 hours prior to the start of the excursion or course, the deposit will be refunded by AquaSub Phuket Co. Ltd. AquaSub Phuket Co. Ltd. will deduct 10% processing fee from the amount to be refunded. Course materials that have already been paid for cannot be refunded.

If a guest decides not to dive or snorkel due to ear problems, seasickness or other conditions not related to AquaSub Phuket Co. Ltd, no refund will be given.

For Liveaboard:

AquaSub Phuket Co. Ltd will refund the full amount paid by the customer if AquaSub Phuket Co. Ltd has to cancel a trip or course as described below:

AquaSub Phuket Co. Ltd. reserves the right to rearrange the order of an itinerary, cancel or substitute elements of an itinerary without notice if local conditions force such changes.
AquaSub Phuket Co. Ltd. will not be held financially responsible if a client needs to evacuate in an emergency and return the boat to port.

The deposit paid by the customer to confirm the booking will not be refunded if a cancellation is made less than 30 days prior to the date of departure of the liveaboard boat.

All outstanding balances must be paid in full to AquaSub Phuket Co- Ltd before departure or before the start of the course. If a cancellation is made less than 30 days prior to the start of the liveaboard or course, no refund will be made.

If cancellation is made more than 30 days before the start of the liveaboard, the deposit will be refunded by AquaSub Phuket Co- Ltd. AquaSub Phuket Co. Ltd. will deduct 10% processing fee from the amount to be refunded.

If a customer decides not to dive or snorkel due to ear problems, seasickness or other conditions not related to AquaSub Phuket Co. ltd, there will be no refund. AquaSub Phuket Co. ltd will not refund for skipped dives for any reason.

By making a booking with AquaSub Phuket Co. Ltd. you agree to these terms and conditions and cancellation policy.

Additional rules

Starting with the 2018 season, new rules have been introduced for Similans National Park.

Limited Ticket Allocation. From now on, all customers must be assigned a “ticket” to enter the Similans before departure. The number has been limited.

Passport details. Your passport number must be provided for all ticket applications.

For all cancellations, regardless of the current cancellation rule, we must charge the National Park fee as National Park tickets are tied to the operator’s name, passport number & boat and are NOT refundable. The ticket issued cannot be changed to another name.

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